7 Ways to Fix Alexa 701 Error [Complete Guide]

Fix Alexa Error 701

If you’re an Alexa user, you might encounter a 701 error at some point. This error message can be frustrating and prevent you from using your device properly. In this guide, we will provide a detailed explanation of what Alexa error 701 is, the reasons behind it, and most importantly, how to fix it.

Whether you’re a first-time Alexa user or have been using it for a while, this guide will help you fix the problem and have your device back in use in no time. So, let’s get started and take a closer look at Alexa error 701 and how to fix it.

Is Alexa giving you an error code of 701? Are you experiencing issues with Alexa and continuously getting the error code 701? You’re not by yourself, so relax! There are numerous causes of this error code, which is a frequent problem.

The causes of Alexa error code 701 and possible solutions are covered in this tutorial. A common issue known as Alexa Error Code 701 can appear when using Amazon’s virtual assistant, Alexa.


What Causes the Issue Alexa Error 701?

According to several customers who have encountered the error, the 701 error is frequently caused by a problem with network connectivity. You can perform some investigations to resolve network problems. There’s no need to contact technical support because your issue might already be resolved. Let’s catch up on these few techniques you can use to fix error 701.

How to Fix Alexa Error Code 701?


The Alexa error code 701 is frequently received by Amazon Alexa users. Connectivity issues with the Alexa app or other devices are commonly the cause. This error code may restrict you from using voice commands or certain of Alexa’s functions. If you encounter this problem, please be calm. In this article, we’ll walk you through a few simple steps to help you fix Alexa Error Code 701 and recover performance on your device.

1. Clear the Cache

Whether the setup or settings of your device use a browser or an app, try emptying the cache; doing so can occasionally make any network connection compatibility issues disappear.

2. Restart Your Router and Alexa Device

The internet connection can be reset, and any issues producing the error number 701 can be fixed by restarting your router and Alexa device.

3. Check your internet connection.

Check to see if your connection is working effectively and if you are confident your device is connecting to Wi-Fi. Check the power of your Wi-Fi signal on your tablet, computer, or phone before opening a web browser or seeking to get online. Your network, not Alexa, is probably the issue if you have a strong Wi-Fi signal yet need access to the internet. If that is the case, you must contact your internet service provider.

4. Restart your modem and wireless router.

You may only need to reset your Alexa device occasionally to bring it back online. Unplug your device or power adapter from the outlet, give it a few seconds to cool off, and then plug it back in to connect to Wi-Fi. Your issue will be resolved if it works.

5. Change the band Alexa is connecting to

Two Wi-Fi frequencies—2.4 GHz and 5 GHz—are included with dual-band routers. Your router’s signal strength may be increased by switching to the 2.4 GHz frequency band since it works better at particular distances. It takes no more time to do this than it would add the network name and password for Alexa to your app, which is more straightforward than it might appear.

Step 1. On your phone, launch the Alexa app.

Step 2. At the bottom, click Devices.

Step 3. Select your device after choosing Echo & Alexa.

Step 4. Change the Wi-Fi band by tapping Change next to the Wi-Fi option after tapping

Step 5. the Settings icon is in the upper right corner.

6. Check for Updates

Ensure your router, Alexa device, and Alexa app are updated and that you are using the most recent version.

The Alexa app‘s settings allow you to check for updates.

7. Restart the connection settings

Check that the Alexa app is correctly connected to your Echo device.

If it is not connected correctly, first connect it correctly and then disconnect the internet connection and try to connect again.

Why Alexa Sometimes Stops Playing Music


Being capable of controlling music playing through smart speakers like Alexa is helpful because music is a lovely aspect of our daily lives. Alexa frequently halts playing music, which is unpleasant. I’ll go over why Alexa stops playing music in this article and what you can do to prevent it from happening.

Weak Wi-Fi signals are among the most frequent reason for Alexa’s music-stopping behaviors. To stream music, Alexa needs a strong Wi-Fi signal, so if the connection is poor, the music may stop, or Alexa may even switch off. Make sure your Alexa device is close to your Wi-Fi router, or move your router closer to the device to solve this problem.

An issue with the music service could also cause Alexa to stop playing music. Alexa will halt playing music if the music service is suspended or disconnected. Check the music service’s status or consider utilizing a different service to resolve this issue.

If the device’s software or firmware version is available, Alexa might also pause music. It’s critical to update your Alexa device as software and firmware updates regularly offer bug fixes and improvements. Go to the Alexa app and follow the on-screen directions to update your device.

If the equipment itself has a problem, Alexa may cease playing music. This could be a simple problem with the power supply or a more complicated situation with the gadget’s hardware. If this occurs, try to reset your Alexa device. If the issue persists, contact Amazon customer care for more help.

Finally, from shaky Wi-Fi connections to software changes, there are several reasons why Alexa can cease playing music. However, if you take the steps described above, Alexa won’t stop playing your favorite tracks, so you may continue to do so.


The phrase “Device is offline” is commonly presented along with this error code to indicate a problem with the device’s internet access. This may make Alexa inattentive and unable to perform duties like playing music, making reminders, and reacting to questions.

Users might need to reset their devices or look at the network settings on their devices to fix this problem. Reopening the device or router might fix the issue in only certain circumstances, but at other times a more thorough troubleshooting process can be performed.

Finally, Alexa error 701 is a common problem faced by Alexa users but it can be easily solved by following the troubleshooting steps given in this guide.

Be it resetting your device, updating its firmware, checking network connectivity or contacting Alexa support, there is a solution for every problem.

To prevent Alexa error 701 from recurring, it is important to keep your device updated and maintain a proper network connection.

If you follow these guidelines and troubleshooting steps outlined in this guide, you can be sure that you will have a smooth and trouble-free Alexa experience.

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